Passenger Information
Check-in
You must have completed check-in 30 minutes prior to the departure of domestic flights and 90 minutes before international flights.
Departure taxes
Direct international services from Dunedin require the payment of a $25 departure fee. This may be paid at the BNZ on Level 1 using Eftpos, credit card or cash.
Children under 12 are exempt.
No domestic departure fee is payable.
Baggage allowances
Your available baggage allowance will depend on your ticket type and the airline you are travelling with. Details are printed on your ticket.
Freight
Air New Zealand Cargo’s office is adjacent to the check-in desks, at the north end of the terminal. The office can be contacted on 03 488 5834 or 027 291 7020. Visit Air New Zealand Cargo site for more information.
Duty free
There are two duty free stores at Dunedin Airport. One is located in the international departure area and the second is in the arrivals hall.
Goods may be purchased in advance for collection at the airport by ordering online.
Only passengers with valid tickets may purchase duty free items.
Phone: 0800 TAX FREE or 03 486 2772
Animals
Animals are not allowed in the terminal building. Exceptions are guide dogs and animals being transported as freight.
Disabled facilities
Dunedin Airport is a breeze for those who are mobility-challenged.
Wheelchairs are available for travellers. Just ask staff at the Information Desk or an airline staff member and they will be more that happy to help.
Lifts operate between all floors.
Disabled toilets can be found inside the ladies’ and men’s toilets on both the ground floor and Level 1.
Customer service staff
Dunedin Airport’s friendly customer service staff can help with anything you need to know about the airport. They operate from the Information Desk adjacent to the baggage claim on the ground floor.
They can provide accommodation information, assistance for disabled people, and answer general queries.
First Aid
In the event that medical assistance is required, a first aid room is available on Level 1 next to the parent’s room, adjacent to the escalators. Terminal staff all have basic first aid training and can assist in a medical emergency.